City Express By Marriott Playa Del Carmen Hotel, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Avenida Balamkanche, Playacar Fase Ii, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City Express By Marriott Playa Del Carmen, a 4-star hotel in the heart of Riviera Maya, features 135 rooms, free Wi-Fi, a beach club, gym, and year-round outdoor pool. The modern property includes accessible facilities with elevators, meeting spaces, and specially trained staff for hearing-impaired guests.

Modern Room Amenities

Air-conditioned rooms at Cityexpress Playa del Carmen offer flat-screen TVs with cable channels, work desks, ironing facilities, and free toiletries. Each unit includes heating and AM/FM alarm clocks.

Fresh Breakfast Service

The breakfast area serves complimentary morning meals Monday through Friday from 6:00 to 10:30, prepared with fresh products.

Recreation and Business

Guests receive free access to Beach Club Mr Frogs and can use the business center, gymnasium, and swimming pool. The hotel sits near Xcaret Park, offering encounters with native wildlife including spider monkeys, sea turtles, and manatees.

Beach and Park Access

City Express By Marriott stands 1 miles from Playa del Carmen Beach, with Xcaret and Xplor Parks within a 10-minute drive. The property is 3 miles from Aeropuerto de Playa del Carmen and 13 miles from Cozumel International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

240 sq. feet

Bed options:

2 Double beds

Shower

Heating

room details

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Queen Room

Max:

2 persons

195 sq. feet

Bed options:

1 King Size Bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen4300 ft

Airports

Aeropuerto de Playa del Carmen (PCM)4300 ft

Cancun (CUN) 35.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Shallow end

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida Balamkanche, Playacar Fase Ii, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Avenida Balamkanche, Playacar Fase Ii, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.4 mi

Zona Arqueologica Playa del Carmen

3800 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3700 ft

Carretera 109

Cenote Calavera

2600 ft

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

4600 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

2700 ft

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

3.4 mi

Av. Benito Juárez

Los Fundadores Park

1.1 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

5000 ft

Mall

Starbucks

2100 ft

5ta Avenida

Galeria de Arte 5ta Avenida

5300 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

1.0 mi

Mall

City Club

2600 ft

Parks

Parque La Ceiba

4500 ft

Museums

Museo Frida Kahlo Playa Del Carmen

1.4 mi

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1.1 mi

Mall

Playacar Center Shopping Mall

4200 ft

Mall

Paseo del Carmen Shopping Mall

4500 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

3200 ft

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

3500 ft

Parks

Xel-Ha Park

4700 ft

Amusement Park

Skydive Playa

4000 ft

Beach

Playacar Beach

1.7 mi

Playacar

Xaman Ha Ruins

3900 ft

Night club

Coco Bongo

1.4 mi

Museums

3D Museum of Wonders

1.7 mi

Church

Nuestra Senora del Carmen Catholic Church

1.7 mi

Nearby

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1500 ft

Calle Carretera Federal 109

Cenote Carwash

1500 ft

Playacar

Ruinas Mayas

1700 ft

Restaurants

La Parroquia de Veracruz

200 ft

Av. Balamkanche mz 30 lt 4 sn

Dona Aurelia sabores Mexicanos

3200 ft

Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2

Lucky Wings

1300 ft

Avenida Balamcanche

Mamma Mia

3400 ft

Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal

La Cantina

1500 ft

Carretera Federal Cancun-Playa del Carmen Km. 48 Next to The Grand Mayan Vidanta Resort

Oceana Restaurant

1500 ft

Carretera Federal 387

Delicias Gourmet Playa

5300 ft

Calle 11 Sur Plaza Palmeiras Locales 3 y 4

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily return

8.4/10

Great

Rooms

6.6

Location

8.0

Service

7.0

Dining

5.6

3.5/5 based on 777 reviews

#138 of 297 hotels in Playa del Carmen based on Tripadvisor

Gregory

United States of America, March 2025

6.4/10

I had a mixed experience during my stay at City Express By Marriott Playa Del Carmen. The location was convenient for exploring the town, and the staff were generally friendly. However, I encountered issues with the dining options and the lack of amenities like a mini-fridge in the room. Overall, while the hotel is clean and functional, there are definitely areas that could use improvement. 🌴🤔

Rooms

6.0

The room was a good size and very clean, but it lacked a mini-fridge and the flat-screen TV was somewhat small.

Service

7.0

The staff were friendly and helpful, especially when booking transportation, but there could be better support for guests during emergencies.

Location

8.0

I appreciated the location, as it was a short walk to town and had good running paths nearby, making it very convenient.

Dining

5.0

Breakfast was decent, but as a pescatarian, the options were limited, and I was disappointed with the lack of lunch choices during my stay.

Facilities

5.0

The ice machine was out of service, and there were no on-site amenities beyond the basics, which was quite inconvenient at times.

Jimmy

United States of America, December 2024

6.6/10

My stay at City Express By Marriott Playa Del Carmen had its ups and downs. The staff was friendly and the location was great, just a short walk from the main area. However, I was disappointed by the lack of food options during a stressful time and some maintenance issues.

Rooms

6.0

The room was clean and comfortable, but it lacked some essentials like a mini-fridge. There was a bit of a musty smell that bothered me.

Service

6.0

The staff was helpful, but there were some issues like the slow check-in process and the absence of daily housekeeping due to circumstances. They did apologize and offered assistance, which was nice.

Location

8.0

The hotel is conveniently located near the town, just a 20-minute walk to the vibrant 5th Avenue. It's away from the noisy party zone, which I appreciated.

Dining

5.0

Breakfast was decent, but the options were limited. As a pescatarian, I struggled with the breakfast choices since many items contained meat.

Facilities

6.0

While the facilities were basic, I appreciated the clean common areas and the presence of sanitizing gel. I did have to go next door for ice, which was inconvenient.

Joseph

United States of America, December 2024

5.6/10

I had a pleasant stay at City Express By Marriott Playa Del Carmen, enjoying the friendly staff and the convenience of being close to town (just a 20-minute walk). The complimentary breakfast was decent, although it could offer more variety for specific diets. On the downside, there were noisy upgrades happening during my stay, which was a bit disruptive.

Rooms

7.0

My room was reasonably spacious and clean, though it lacked a mini fridge and sufficient towels.

Service

8.0

The staff were bilingual and very helpful, especially when I needed assistance booking a taxi.

Location

8.0

The hotel was conveniently located just outside the lively nightlife area, yet still within walking distance to the beach and local attractions.

Dining

6.0

Breakfast offered staples like coffee, tea, and pastries, but I found the options limited, especially for pescatarians like myself.

Facilities

7.0

The common areas were clean, and there was a nice pool, although I didn't use it during my stay.

Louis

United States of America, November 2024

5.6/10

I stayed for three nights recently and found the City Express By Marriott Playa Del Carmen to be a convenient option. The staff were friendly and the location was just a short walk from town. though there were some disturbances from ongoing upgrades at the hotel. I appreciated the spacious room and complimentary breakfast, but I wish there had been options for early check-in and late checkout.

Rooms

8.0

The room was spacious and comfortable, and I found the common areas to be clean throughout my stay.

Service

7.0

The staff were helpful in arranging a taxi for me, which I appreciated. but I did encounter some delays during the check-in process.

Location

8.0

The location was quite convenient, just a 20-minute walk to the town center, making it easy to explore. though it can feel far from the nightlife.

Dining

7.0

The complimentary breakfast was decent, with a variety of options available if you arrive early. but I encountered some limitations in food choices for dietary restrictions.

Facilities

6.0

The hotel offers basic amenities like breakfast and clean facilities, but lacks features like a mini fridge in the rooms.

Chris

United States of America, October 2024

7.2/10

My stay at City Express By Marriott Playa Del Carmen had its ups and downs. The staff were friendly and the location was convenient for walking to town and the beach. However, some amenities fell short, like the lack of food options during an emergency and the ongoing hotel upgrades causing noise.

Rooms

6.0

The room was clean and comfortable, albeit a bit small compared to what I expected in the US. It had a flat-screen TV and basic necessities, but no fridge was a letdown.

Service

7.0

Staff were generally very helpful, especially in booking taxis and addressing issues as they arose. However, communication could be better at times, as some had limited English skills.

Location

8.0

The location was great for running with a nice 7k loop right behind the hotel, making it easy to combine exercise with casual strolls to local attractions. It was a short 20-minute walk to the center of town.

Dining

5.0

Breakfast options were decent, but I found it tough as a pescatarian. There were good choices if you arrived early, but I encountered some issues with specific dietary needs during the emergency.

Facilities

5.0

Facilities like the ice machine and housekeeping were lacking during my stay, but the overall cleanliness of the common areas was commendable.

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